Physician Engagement in Quality Improvement: A People-Centred Approach

Detailed Objectives by Module

Building a Patient Safety Culture

Learning Outcomes	Topics to be Discussed	Time Allotment for Each Topic	Specific Objectives of the Topics or Subtopics	Teaching Methods to be used for each Module	Evaluation Method/Tools to be Used
Understand what is meant by a ‘Safety Culture’	•Defining Patient Safety	30	Understand what is meant by a ‘Safety Culture’	Presentation, Discussion, Group Exercise	Discussion, Group review
Identify cultural impacts on safety	•Culture as a strategic advantage	30	Identify cultural impacts on safety	Presentation, Discussion, Group Exercise	Discussion, Group review
Identify leadership strategies to improve safety	•Drivers of Safety Culture	45	Identify leadership strategies to improve safety	Presentation, Discussion, Group Exercise	Discussion, Group review

Adopting a People-Centred Care Approach

Learning Outcomes	Topics to be Discussed	Time Allotment for Each Topic	Specific Objectives of the Topics or Subtopics	Teaching Methods to be used for each Module	Evaluation Method/Tools to be Used
Understand what People Centred Care looks like	•PCC in the organization •Leadership roles in PCC	30	Understand what People Centred Care looks like	Presentation, Discussion, Group Exercise	Discussion, Group review
Identify challenges to implementing PCC	•Challenge in PCC	30	Identify challenges to implementing PCC	Presentation, Discussion, Group Exercise	Discussion, Group review
Identify situations in the Carman Framework	•The Carman Framework	45	Identify situations in the Carman Framework	Presentation, Discussion, Group Exercise	Discussion, Group review

Physician Engagement in Quality Improvement

Learning Outcomes	Topics to be Discussed	Time Allotment for Each Topic	Specific Objectives of the Topics or Subtopics	Teaching Methods to be used for each Module	Evaluation Method/Tools to be Used
Describe the importance of physician engagement in quality improvement initiatives	•Overview of Factors that Influence the Degree of Physician Engagement	30	Describe the importance of physician engagement in quality improvement initiatives	Presentation, Discussion, Group Exercise	Discussion, Group review
Assess the gap between QI and current practice	•Identifying Structural, Political Factors Mitigating Physician Engagement	30	Assess the gap between QI and current practice	Presentation, Discussion, Group Exercise	Discussion, Group review
Identify best practices in physician engagement	•Dealing with Mental Model Differences and Cultural Factors	45	Identify best practices in physician engagement	Presentation, Discussion, Group Exercise	Discussion, Group review

Assessment Methods Using a Tracer Framework

Learning Outcomes	Topics to be Discussed	Time Allotment for Each Topic	Specific Objectives of the Topics or Subtopics	Teaching Methods to be used for each Module	Evaluation Method/Tools to be Used
Identify the Qmentum Global standards and their link to tracers	•Standards, priority processes and the on-site survey	30	Standards, priority processes and the on-site survey	Presentation, Discussion, Group Exercise	Discussion, Group review
Understand the on-site survey activities	•Link between tracers, systems approach and quality improvement	30	Understand the on-site survey activities	Presentation, Discussion, Group Exercise	Discussion, Group review
Mapping tracers through a patient’s journey	•Overview of clinical tracers •Overview of administrative tracers	45	Mapping tracers through a patient’s journey	Presentation, Discussion, Group Exercise	Discussion, Group review

Each module will include a learning exercise to support attendees make lasting changes to their organization.

Time	Activities
8:00 – 8:30	Breakfast and Networking
8:30 – 9:00	INTRODUCTION Ms. Joyce Socao-Alumno, President & CEO, HealthCore Opening Remarks Ms. Leslee Thompson, CEO, HSO and Accreditation Canada
9:00 – 10:45	Module 1: Building a Patient Safety Culture
10:45 – 11:00	Refreshment Break
11:00 – 12:45	Module 2: Adopting a People-Centred Approach
12:45 – 2:00	Lunch and Networking
2:00 – 3:45	Module 3: Physician Engagement in Quality Improvement
3:45 – 4:00	Refreshment Break and Networking
4:00 – 5:45	Module 4: Assessment Methods Using a Tracer Framework
5:45 – 6:00	Closing Remarks Collection of Evaluation Forms