ISO – For Healthcare & Hospitality

HEALTHCORE is the Representative of SWISS APPROVAL INTERNATIONAL for Health Care and Hospitality Certification services. Swiss Approval is a world leader in the field of Technical Inspection and Certification sector, incorporating experience, scientific expertise, innovation and technical know-how, principally in the area of South East Europe and Middle East, and now in Asia.

Swiss Approval International Group of Companies is progressively constituted over the last 15 years, as a result of knowledge unification and integration between different companies, in different countries, with an enormous experience in the fields of Inspection and Certification services. (www.swissapproval.ch)
HEALTH CARE CERTIFICATION SERVICES

• BS/DIN/SN EN 15224 – Health Care Services / Quality Management Systems
• Aesthetic Medicine Services & Wellness / Non-Surgical Medical Procedures
• Medical Tourism Facilities Certification Programs

Health Care Certification Services is a strategic segment, for which SWISS APPROVAL International aims to be acting as the trustworthy and valuable partner with regards to quality assurance programs addressed to all Health care Providers.

Health care sector is a multidimensional and complicated segment, strictly regulated, based on international and local norms as well as operational frames, and, consequently, its compliance to these relevant pre-requisites should be always adequately proven as valid.

According to the Euro barometer and WHO 2014 Facts, 20-40% of health expenditure is wasted due to poor quality in care.

Despite technological advances in healthcare, well-informed consumers of healthcare services (patients, health insurances, corporate byers), are rather skeptical and lack of confidence in healthcare services, unless a  «seal of quality» is identified and awarded to the healthcare facility.

https://www.swissapproval.ch/health-care-certifications/health-care-certification-services.html

BS/DIN/SN EN 15224 – Health Care Services / Quality Management Systems
Establishing confidence and trust in your Healthcare

The Quality Management System BS/DIN/SN EN 15224 is the specified standard for healthcare facilities in order to sufficiently meet the special needs of healthcare services (hospitals, clinics, inpatients and outpatient facilities, diagnostic centers) and specialized units such as IVF, dental facilities, rehabilitation centers, post-treatment facilities, etc.

Swiss Approval International healthcare quality experts based on international experience developed a guideline of standard analysis and implementation, by integrating specific considerations and international best practice, based on the principles below:

• Healthcare quality is based on patient-centered care perceptions and it correlates to the provision of appropriate care to the right patient at the right time.
• Reliability in healthcare services can be satisfied by the application of risk management procedures, the implementation of clinical management and patients’ safety protocols’ as well as by performance evaluation and quality improvement mechanisms.

Within the setting of BS/DIN/SN EN 15224 certification, patient safety is undertaken as a prime goal to be accomplished by the modern healthcare systems and, therefore, a strong safety culture is essential to be established in business orientation and strategy.

Swiss Approval certification according to BS/DIN/SN EN 15224 is the leading way to:

• Effectively managing healthcare enterprise’ and patients’ risks
• Applying quality control procedures within the healthcare setting
• Evaluating clinical effectiveness
• Adequate and up – to date staff training
• Continuously improving clinical performance

Swiss Approval International with its international auditors’ team guarantees its competency to guide healthcare providers to an effective and appropriate adjustment to BS/DIN/SN EN 15224 standard criteria, ensuring feasibility and continuous improvement, maximising benefit in terms of safety and quality assurance in the healthcare services’ settings.

Aesthetic Medicine – Non Surgical / Surgical Procedures

SWISS APPROVAL INTERNATIONAL provides a set of Certification Services, which are deemed to be essential for the provision of aesthetic medicine services and non-surgical medical procedures.

ISAPS (International Society of Aesthetic Plastic Surgery) has indicated during its board meeting held in Rome (11/2014), based on the daily clinical statistics and as any professional in the aesthetic medicine sector, from around the world would admit, the number of non-surgical treatments is rapidly increasing.

Consequently, the European Standardization and Regulatory authorities over the last 2 years have prioritized the development of standards in surgical and mainly in non- surgical medical aesthetic interventions.

Attention is drawn to the fact that in certain Countries specific National regulations apply and take precedence over existing European Standards but still, in most of the countries, worldwide, there is no standards’ framework applicable for such services.

The Bibliography provides a list of European and International Standards and other documents of general interest for wellness and aesthetic medicine services. Furthermore, recommendations for other aspects of good practice are provided.

Among these, emphasis is placed on defining requirements for the quality of the aesthetic medicine services offered in order to ensure patient safety. Other factors which influence the overall quality of the service includes:

• Qualifications and professional competencies
• Staff behavior
• Facility design
• Choice of products and suppliers

SWISS APPROVAL is designed to bring the following advantages to those that decide to be certified:

• Improvement in medicine services which can enhance patient safety and reduce the risk of complications.
• Promote consistently high standards for aesthetic medicine service providers worldwide
• Enhance patient satisfaction.

Requirements for a quality management system based on EN ISO 9001:2008 for health care services are provided in EN 15224, for which SWISS APPROVAL is offering Accredited Certification Services.

As wellness and aesthetic medicine services we define services related to non-surgical procedures where the primary aim is the change, the restoration or improvement of the appearance, the function and well-being at the request of an individual with medical treatments, including the prevention and treatment of all kind of aesthetic concern, aging process, as well as the promotion of health.

SWISS APPROVAL is also providing an evaluation and certification module for tattooing and related processes, which can be legally performed by non-physicians (e.g. tattooist, beauty therapists).