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Patient-Centered Healthcare Management Course (Tier 2)

Richard Wright MD MPH

Trainor:

Richard Wright, MD, MPH
Consultant
Joint Commission Resources (JCR)
Joint Commission International (JCI)

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Trainor:

Joyce Socao-Alumno
President & CEO
Health Core International

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A Leadership Development Program on Quality Management in Healthcare & Patient Safety

Schedule

PRE-REGISTRATION IS REQUIRED. NO WALK-INS ALLOWED.

  • 9th March 2020
  • 10th March 2020
  • 11th March 2020

9th March 2020

PATIENT SAFETY & LEADERSHIP

Time: 8AM-6PM
Venue: Development Academy of the Philippines – Ortigas
Registration Fee: $150

*** Early Registration Discount of 10% (until Jan. 31, 2020) VAT-inclusive
*** Group Discount of 10% for at least 3 delegates
*** Inclusive of Workshop Fee, AM/PM Snacks and Lunch, Materials and Certificate

INDICATOR MANAGEMENT

PERFORMANCE MONITORING

• What is performance monitoring?
• What is the difference between measurement and monitoring?
• What is the framework for improving performance?
• What are the sequential steps for performance monitoring?

INDICATOR SELECTION

• What is the role of leadership in selecting indicators?
• What are priority areas for monitoring performance?
• What are the types of indicators?
• What are the criteria and method for selecting indicators?

INDICATOR DESCRIPTION

• What is the difference in indicator description and data collection?
• What are the items for describing indicators?
• What are numerators and denominators?

TARGETS AND BENCHMARKING

• What is target?
• What is the method for identifying targets?
• What is a benchmark?
• What is the method for selecting benchmarks?

RATES AND RATIOS

• What are rates, ratios, and percentages?
• What are methods for calculating rates, ratios, and percentages?

TOOLS AND METHODS
PERFORMANCE MONITORING

• Brainstorming
• Consensus Fist of Five
• Measurement versus monitoring

INDICATOR SELECTION

• Prioritization and selection tool

INDICATOR DESCRIPTION

• AIM statements
• Indicator description tool

TARGETS AND BENCHMARKING

• Identifying targets
• Identifying benchmarks

RATES AND RATIOS

•Calculating rates, ratios, and percentages

View Program

10th March 2020

CREATING A QUALITY CULTURE

Time: 8AM-6PM
Venue: Development Academy of the Philippines – Ortigas
Registration Fee: $150

*** Early Registration Discount of 10% (until Jan. 31, 2020) VAT-inclusive
*** Group Discount of 10% for at least 3 delegates
*** Inclusive of Workshop Fee, AM/PM Snacks and Lunch, Materials and Certificate

DATA COLLECTION

DATA COLLECTION PLAN

• What is a data collection plan?
• What are the items in a data collection plan?
• What are the sources of data?
• What are methods for pilot testing?

DATA ELEMENTS

• What are data elements?
• What is the difference in primary and secondary elements?
• What is the method for using data elements?

SAMPLING

• What is the purpose of sampling?
• What are different sampling methods?
• What are the critical components of sampling?

DATA RELIABILITY

• What are the reasons for poor data quality?
• What is data reliability?
• What are reasons for lack of data reliability?
• What are data reliability tests?

TOOLS AND METHODS

DATA COLLECTION PLAN

• Data collection plan

DATA ELEMENTS

• Data element exercise

SAMPLING

• Sampling exercise
• Online sample calculators

DATA RELIABILITY

• Measure category agreement method

View Program

11th March 2020

RISK MANAGEMENT IN HEALTHCARE

Time: 8AM-6PM
Venue: Development Academy of the Philippines – Ortigas
Registration Fee: $150

*** Early Registration Discount of 10% (until Jan. 31, 2020) VAT-inclusive
*** Group Discount of 10% for at least 3 delegates
*** Inclusive of Workshop Fee, AM/PM Snacks and Lunch, Materials and Certificate

DATA ANALYSIS

DATA AGGREGATION

• What is data aggregation?
• What are the required tables for data aggregation?
• What is the method for analyzing data aggregation tables?

BASIC STATISTICS

• What is basic descriptive versus predictive statistics?
• What are three critical descriptive statistics?
• What are methods for calculating and analyzing measures of central tendency?
• What are the types of data variation?
• What are methods for calculating and analyzing measures of variation?

BASIC GRAPHS

• What are the basic graphs for analyzing quality data?
• What are methods for graphing and analyzing pie and bar graphs?
• What are methods for graphing and analyzing Pareto and trend line graphs?

SUMMARY REPORTS

• What is the proper distribution of quality data?
• What is the communication plan for quality data?
• What are the three types of quality reports?

TOOLS AND METHODS

DATA AGGREGATION

• Data aggregation tables

BASIC STATISTICS

• Excel formulas

BASIC GRAPHS

• Excel graphing

SUMMARY REPORTS

• Summary Report Examples

View Program

HealthCore, with its mission of equipping healthcare providers to become globally competitive providing patient-centered care and assuring patient safety, is launching a certificate program that will develop leaders who will carry forward safe and quality healthcare delivery. The course will also help them understand the global standards in healthcare, implement, and comply with the very stringent requirements of international accreditation agencies, if desired.

PURPOSE:

HealthCore is committed to providing healthcare leaders and staff with a set of core topics that serve as building blocks for improving quality and patient safety. These workshops aim to improve the level of knowledge and competencies in the basic concepts, methods, and tools related to Leadership and Quality Management.

COURSE DESCRIPTION:

Following the Tier 1 course in 2019 on Leadership, Culture of Safety, and Risk Management, the Tier 2 course is an advanced program that will take the healthcare managers, whether from the medical or administrative team, to a learning journey how to measure and monitor the organization’s performance vis- à-vis the global standards as metrics and benchmarks.
Beyond the usual orientation of profitability and cost-reduction, sustainability is difficult to measure without the knowledge of essential tools and methodology that can be utilized quantitatively and interpret them qualitatively for process improvement leading to better outcomes. The Tier 2 Course aims to address this.

Patient-Centered Healthcare Management Course (Tier 2)

PROCESS:

The workshops will provide a series of one-hour didactic lectures combined with brief table-top exercises to demonstrate use of concepts, methods and tools.

PARTICIPANTS:

Leaders, managers, and quality improvement staff in healthcare facilities will benefit from participation in this workshop. There are no specific requisitions for participation. However, participants should be in a position to improve quality and patient safety processes in their respective organizations.

PROGRAM DELIVERABLES:

Participants will receive copies of training materials and a certificate of participation with corresponding PMA-CPD units.

ALL 3 WORKSHOPS

$400/person
Attend all 3 Workshops
(March 9, 10, 11)
*VAT Inclusive

Register

9th March 2020

Mon, 8AM to 6PM

$150/person
*VAT Inclusive
*Inclusive of AM/PM Snacks, Materials and Certificate
Register

10th March 2020

Tue, 8AM to 6PM

$150/person
*VAT Inclusive
*Inclusive of AM/PM Snacks, Materials and Certificate
Register

11th March 2020

Wed, 8AM to 6PM

$150/person
*VAT Inclusive
*Inclusive of AM/PM Snacks, Materials and Certificate
Register

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We, at HealthCore, aim to assist the various stakeholders involved in international healthcare management, medical and wellness tourism, and retirement services--to achieve global competitiveness, excellent patient service and outcomes, and enhanced bottom line--through education, international accreditation, and strategic approaches.

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Johnny Chotrani

Johnny is the Chairman of the Philippines-India Business Council (PIBC), a subsidiary designated “India Desk” under the Philippine Chamber of Commerce and Industry (PCCI). He has been working on bringing the Philippines and India together, way back from 2002, officially beginning during his term as President for the Federation of Indian Chamber of Commerce and Industry (Philippines). He is also the appointed Country Chair for the ASEAN-India Business Council (Philippines). He has represented the Philippines in various ASEAN meets under the umbrella of the ASEAN-India Business Council and has made it his personal interest passion in furthering the business relationship between India, the Philippines, and the ASEAN Countries.

 

Rtn. Johnny has been residing in the Philippines for close to four decades and has also made his personal passion of watch appreciation into e-commerce with close to fifty stores nationwide, carrying a portfolio of various Swiss Brands among others with a focus on Automatic Watches. Mr. Chotrani is also a telecommunication consultant of various hospitals.

Roberto “Obet” M. Pagdanganan

Chairman of the Board of E-HealthCore, has had an extensive experience in private sector and government service as well as in civil society organizations.  Starting as a management trainee in 1968, he held various senior technical and marketing management positions at Unilever Philippines until he joined the government when he was appointed OIC Governor of the province of Bulacan in March, 1986. He went on to serve as Bulacan Governor for 12 years during which time he was elected as National President of the League of Provinces for 3 terms and founding Chairman of the League of Leagues later renamed Union of Local Authorities of the Philippines. He had also served as Chairman of the Cooperative Development Authority, Secretary of Department of Agrarian Reforms, Secretary of Tourism, Chairman of Philippine International Trading Corporation, and founding Chairman of PITC Pharmaceuticals Inc, now known as PPPI, which launched the “Botika ng Bayan” Program to promote safe and affordable generic medicines.

 

Governor Pagdanganan is presently also Chairman of Medicines Transparency Alliance, (MeTA) Inc., and Health Retirement and Tourism Alliance (HeaRT). He is also a member of the National Executive Board of the Boy Scouts of the Philippines where he has served as National President for four terms. He is also a Past President of the Rotary Club Of Manila, the first Rotary Club in Asia, and Past District Governor of Rotary International District 3810. 

 

Gov Pagdanganan graduated with the degrees of Bachelor of Chemical Engineering, summa cum laude, in 1968, and Bachelor of Laws in 1990, from Manuel L. Quezon University. He obtained a Masters in Business Administration at Dela Salle University in 1980. He was also granted a Doctorate in Education Management, honoris causa, by the Bulacan State University in 1995. He is presently a part-time professorial lecturer at the Polytechnic University of the Philippines Open University System and an Eminent Fellow at the Philippine Public Safety College.

Jocelyn Socao-Alumno

Joyce is a staunch advocate for the Globalization of Healthcare, International Trade in Health Services and Medical Tourism. She spearheaded various initiatives in the development of the Philippines as a global healthcare destination including the Philippine Medical Tourism Program that was launched in 2006. Joyce founded HealthCore in 2010 with the vision to make the country a premier healthcare and tourism destination by introducing international quality standards in the healthcare and hospitality industry evidenced by achieving globally-recognized Quality Accreditation seals. 

 

Joyce was the former Country Head for Aster DM Healthcare (Philippines), formerly Regional Representative of Temos certification based in Germany, Representative for NABH International and by Swiss Approval International for ISO certifications in healthcare and hospitality services. In 2015, she was licensed as a National Assessor for the Accommodation Sector by the Philippines’ Department of Tourism. In addition, she authored the Philippine Medical Tourism Compendium and served as Contributing Editor to Philippine Daily Inquirer for the Philippine Health and Wellness Travel section. She worked for 12 years in investment banking where she held various positions.  

At present, she is the appointed Patient Safety Ambassador for the ASEAN region by the Patient Safety Movement Foundation based in the US, Part-Time Faculty in NEU-School of International Relations, and ISO 9001:2015 Certified Lead Auditor. 

 

Joyce finished B.S. Tourism, Cum Laude and Most Outstanding Student, from the University of Santo Tomas and completed her MBA from the Ateneo Graduate School of Business.