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Creating a Quality Culture through Better Clinical Outcomes

Event

Day 1

TimeActivities
8:30 – 9:00 AMRegistration
9:00 – 9:20 AMWelcome and introduction of the participants
9:30 – 10:00 AMIntroduction to Evolution of Quality
10:00 - 11:00 AMCreating a Quality Culture
11:00 – 11:15 AMTea Break
11:15 - 1:15 PMPlan Do Check & Act (PDCA) Cycle
Group exercise on designing PDCA
1:15 - 2:00 PMLunch
2:00 - 3:00 PMRoot Cause Analysis
3:30 - 4:00 PMGroup exercise on identifying potential cause of errors, elimination and finding cause
4:00 - 5:00 PM Failure Mode Effect Analysis (FMEA)

Day 2

TimeActivities
9:00 - 10:00 AMGroup exercise on defining parameters and conducting FMEA
10:00 - 11:00 AMLean Six Sigma: Concept and Application
11:00 – 11:15 AMTea Break
11:15 - 12:15 PMGroup exercise on practicality of Lean Six Sigma
12:15 - 1:15 PMWHO Patient Safety Challenges: Information and Use
1:15 - 2:00 PMLunch
2:00 - 3:15 PMPerformance Indicators: Defining and Data Collection
3:15 - 3:30 PMTea
3:30 - 5:00 PMPerformance Indicators:
Group exercise on defining Numerator, Denominator, Rates and Percentages
5:00 - 5:15 PM Open Forum & Feedback
5:15 - 5:30 PMClosing

Event Timeslots (1)

13th – 14th June 2018
8:30 am - 6:00 pm

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We, at HealthCore, aim to assist the various stakeholders involved in international healthcare management, medical and wellness tourism, and retirement services--to achieve global competitiveness, excellent patient service and outcomes, and enhanced bottom line--through education, international accreditation, and strategic approaches.

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