Creating a Quality Culture through Better Clinical Outcomes
Day 1
| Time | Activities |
|---|---|
| 8:30 – 9:00 AM | Registration |
| 9:00 – 9:20 AM | Welcome and introduction of the participants |
| 9:30 – 10:00 AM | Introduction to Evolution of Quality |
| 10:00 - 11:00 AM | Creating a Quality Culture |
| 11:00 – 11:15 AM | Tea Break |
| 11:15 - 1:15 PM | Plan Do Check & Act (PDCA) Cycle Group exercise on designing PDCA |
| 1:15 - 2:00 PM | Lunch |
| 2:00 - 3:00 PM | Root Cause Analysis |
| 3:30 - 4:00 PM | Group exercise on identifying potential cause of errors, elimination and finding cause |
| 4:00 - 5:00 PM | Failure Mode Effect Analysis (FMEA) |
Day 2
| Time | Activities |
|---|---|
| 9:00 - 10:00 AM | Group exercise on defining parameters and conducting FMEA |
| 10:00 - 11:00 AM | Lean Six Sigma: Concept and Application |
| 11:00 – 11:15 AM | Tea Break |
| 11:15 - 12:15 PM | Group exercise on practicality of Lean Six Sigma |
| 12:15 - 1:15 PM | WHO Patient Safety Challenges: Information and Use |
| 1:15 - 2:00 PM | Lunch |
| 2:00 - 3:15 PM | Performance Indicators: Defining and Data Collection |
| 3:15 - 3:30 PM | Tea |
| 3:30 - 5:00 PM | Performance Indicators: Group exercise on defining Numerator, Denominator, Rates and Percentages |
| 5:00 - 5:15 PM | Open Forum & Feedback |
| 5:15 - 5:30 PM | Closing |