HealthFlex
×
  • Home
  • About Us
  • HealthCore Academy
  • Services
    • Accreditation
      • Swiss Approval Intl
      • NABH
    • Consultancy
      • Partnership & Linkages
      • Research
      • Integrated Mktg & Public Relations
    • Workshops & Trainings
  • Our Works
    • Conferences
    • Publications
    • Travel Guides
    • Published Papers
  • Contact

September 4-6, 2019 | Patient-Centered Healthcare Management Course (Tier 2)

Workshops

A Leadership Development Program on Quality Management in Healthcare & Patient Safety

Richard Wright MD MPH

Trainor:

Richard Wright, MD, MPH
Consultant
Joint Commission Resources (JCR)
Joint Commission International (JCI)

More

Trainor:

Joyce Socao-Alumno
President & CEO
Health Core International

More

*TIER 2*

DEVELOPING & MANAGING KEY PERFORMANCE INDICATORS IN HEALTHCARE SERVICE

HEALTHCORE, with its mission of equipping healthcare providers to become globally competitive providing patient-centered care and assuring patient safety, has launched a
certificate program that will develop leaders who will carry forward safe and quality healthcare delivery. The course will also help them understand the global standards in healthcare, implement, and comply with the very stringent requirements of international accreditation agencies, if desired.

Purpose

HealthCore is committed to providing healthcare leaders and staff with a set of core topics that serve as building blocks for improving quality and patient safety. This TIER 2 workshop is in continuation of the foundational subjects in TIER 1.

To improve quality of care and maximize patient safety, organization must have the tools and methods for monitoring permanence of clinical and administrative services. This monitoring requires competencies in using data management definitions, tools, and methods to select and describe measures, collected data, and to display and analyze data.

This 3-day workshop aims to improve the level of knowledge and competencies in the basic concepts, methods, and tools related to selection and description of measures which is the foundation of data management.

Participants will be taught how to gather and analyze data in developing their Key Performance Indicators (KPIs) and in monitoring their clinical and administrative performance. Some of the KPI’s to be discussed are:

1) Incidence of Medication Errors
– Prescription Error – Dispensing Error
2) Catheter Associated Urinary Tract Infection Rate (CAUTI)
3) Ventilator Assisted Pneumonias (VAP)
4) Central Line Associated Related Blood Stream Infection (CLABSI) 5) Surgical Site Infection
6) Total Mortality Rate
– Proportional Infant Mortality Rate
– Proportional Maternal Mortality Rate
7) Compliance to Hand Hygiene
8) Incidence of Fall
9) Incidence of Bed Sores After Admission 10) Incidence of Needle Stick Injuries
11) Incidence of Patient Identification Errors 12) Employee Attrition Rate
13) Employee Satisfaction Index
14) Employee Absenteeism Rate 15) Waiting Time for Services
16) Patient Satisfaction Index
17) Other Performance Measures

Patient-Centered Healthcare Management Course (Tier 2)

Process

The workshop will provide a series of one-hour didactic lectures combined with brief tabletop exercise to demonstrate the use of concepts, methods, and tools.

Participants

Leaders, managers, and quality improvement staff in healthcare facilities will benefit from participation in this workshop. There are no specific requisitions for participation. However, participants should be in a position to improve quality and patient safety processes in their respective organizations. As a prerequisite, each participant must bring a laptop and be familiar with the basics of Excel Spreadsheet application.

  • (Day 1)
  • (Day 2)
  • (Day 3)

(Day 1)

MEASURE SELECTION & DESCRIPTION OF KEY PERFORMANCE INDICATORS IN THE HEALTHCARE SETTING

(Day 3) 6 September 2019

 

OBJECTIVES:

  • Understand how to use criteria and the literature in selecting a measure (i.e. indicator) in your hospital
  • Understand how to describe critical characteristics of a measure
  • Understand the definitions and use of numerators and denominators
  • Understand the use of percentage, rate, and ratios in reporting improvements in measurement data


THE CRITICAL QUESTIONS ANSWERED BY THIS WORKSHOP ARE:

1. What is the best method for selecting measures in your department?
2. What are the criteria and the analytical method for selecting measures?
3. What are the critical characteristics of a measure?
4. What are operational definitions for numerator and denominator?
5. What are the differences in percent, ratio, and rate, and how do we use these to monitor improvement in measures?
6. How can we document and share these critical characteristics of measures?

TABLE-TOP EXERCISES FOR WORKSHOP ARE AS FOLLOWS:

1. Listing of five potential measures per table
a. When possible, each participant should bring to the workshop one measure currently used in their hospital whether clinical or administrative
2. Use of prioritization matrix tool to select measures
3. Use of a measure description tool to display critical characteristics of a measure
4. Description of numerator and denominator
5. Calculation of percentages, ratios, and rates
6. Completion of a communication plan for the selected measure

(Day 2)

DEVELOPING A DATA COLLECTION PLAN IN THE HOSPITAL

(Day 2) 5 September 2019

OBJECTIVES:

  • Understand the key components of a data collection plan in the hospital
  • Understand use of data types and data elements
  • Understand sampling methods
  • Understand design and use of a data collection tool

PROCESS:

The workshop will provide a series of one-hour didactic lectures combined with brief tabletop exercise to demonstrate the use of concepts, methods, and tools.


THE CRITICAL QUESTIONS ANSWERED BY THIS WORKSHOP ARE:

1. What are the components of a data collection plan?
2. What are the types of data?
3. What are primary versus secondary data elements and why are they important? 4. What are methods to sample data?
5. What is a good design of a data collection tool?

TABLE-TOP EXERCISES FOR WORKSHOP ARE AS FOLLOWS:

1. Complete section of a data collection plan for a selected measure
2. Identify data type for the selected measure
3. Identify two secondary data elements for selected measure
4. Develop sampling method for selected measure
5. Design data collection tool for selected measure

(Day 3)

ANALYSIS & PRESENTATION OF DATA FOR MONITORING OF QUALITY & PERFORMANCE IN THE HOSPITAL

(Day 3) 6 September 2019

OBJECTIVES:

  • Understand how to use statistical methods to validate accuracy of data
  • Understand how to use tables to analyze data
  • Understand hot to use basic statistical functions to analyze data
  • Understand how to use basic graphing functions to analyze data

THE CRITICAL QUESTIONS ANSWERED BY THIS WORKSHOP ARE:

1. What are the methods for validating reliability of data?
2. What are the types tables used to analyze data?
3. What are basic statistical functions for analyzing data?
4. What are basic graphing functions for analyzing data?

TABLE-TOP EXERCISES FOR WORKSHOP ARE AS FOLLOWS:

1. Practice using the measure category agreement method for analyzing data reliability
2. Constructing thee basic tables for analyzing data
3. Using Excel statistical functions to calculate mean, median, and standard deviation
4. Using Excel graphing functions to produce, pie, bar, and trend-line/run chart

View Program

10% Discount

$630/person
*PHA Members from Government Hospitals are entitled to 10% discount
*Early Bird Discount of 10% Discount until July 26, 2019

Register

4th-6th September 2019

8:30AM - 6:00PM

$700/person
*VAT Inclusive
*Inclusive of AM/PM Snacks, Materials and Certificate

Asian Institute of Management, Makati City, Philippines

Register

Add Comment Cancel


Recent Posts

  • Patient-Centered Healthcare Management Course (Tier 2)
  • Training Program on International Standards for Green Healthcare Facility
  • Workshop on Healthcare-Associated Infection Control, Cleaning & Sterilization
  • Workshop on Environmental Cleaning, Hygiene, Sterilization & Infection Control for Aesthetic Centers & Beauty Salons
  • Seminar on the specialized ISO Certification for Healthcare

Recent Comments

  • Rene on Monitoring International Patient Safety Goals and Risk Management Workshop Participants
  • Melanie Liclican on Physician Engagement in Quality Improvement: A People-Centred Approach
  • Mae Angela Miguel on Patient Management and Quality Assurance in Health Services in Accordance with the International Standard ISO BS EN 15224:2016

Categories

  • Events
  • News
  • Upcoming Workshops
  • Workshops

Archives

  • January 2020
  • December 2019
  • July 2019
  • April 2019
  • March 2019
  • February 2019
  • January 2019
  • November 2018
  • October 2018
  • May 2018
  • March 2018
  • February 2018
  • January 2018
  • December 2017
  • November 2017
  • October 2017

We, at HealthCore, aim to assist the various stakeholders involved in international healthcare management, medical and wellness tourism, and retirement services--to achieve global competitiveness, excellent patient service and outcomes, and enhanced bottom line--through education, international accreditation, and strategic approaches.

Tel: (632) 32242132 | Fax: (632) 32242133

info@health-core.org

https://www.health-core.org

Level 10-1 Fort Legend Tower, 31st Street & 3rd Avenue, Bonifacio Global City, Taguig City, 1634 Philippines

Quick Links

  • Home
  • About Us
  • HealthCore Academy
  • Services
  • Our Works
  • Contact
Health Retirement Tourism
Copyright ©2019 all rights reserved