Patient-Centered Healthcare Management Course

HealthCore, with its mission of equipping healthcare providers to become globally competitive providing patient-centered care and assuring patient safety, is launching a certificate program that will develop leaders who will carry forward safe and quality healthcare delivery. The course will also help them understand the global standards in healthcare, implement, and comply with the very stringent requirements of international accreditation agencies, if desired.

PURPOSE:

HealthCore is committed to providing healthcare leaders and staff with a set of core topics that serve as building blocks for improving quality and patient safety. These workshops aim to improve the level of knowledge and competencies in the basic concepts, methods, and tools related to Leadership and Quality Management.

The overall course objectives are to:

• Understand styles and methods of leadership that impact the quality and patient safety
• Understand the use concepts and methods of cost of quality to support improvement efforts
• Develop competencies in using a primary driver analysis to develop sustainable solutions
• Understand the principles and concepts of culture of safety, and how to perform an organizational assessment
• Develop competencies in using a four-step change management model to support improvement projects

PROCESS:

The workshops will provide a series of one-hour didactic lectures combined with brief table-top exercises to demonstrate use of concepts, methods and tools.

PARTICIPANTS:

Leaders, managers, and quality improvement staff in healthcare facilities will benefit from participation in this workshop. There are no specific requisitions for participation. However, participants should be in a position to improve quality and patient safety processes in their respective organizations.

PROGRAM DELIVERABLES: Participants will receive copies of training materials and a certificate of participation with corresponding PMA-CME units.